Return Policy

At Bellorzia, we want your order to arrive just as it should. Please review our policy below before placing your order.

Made-to-Order Products

Our made-to-order products are created specifically for your order. We do not accept returns or exchanges for a change of mind, incorrect size or color selection, or personalization details entered incorrectly at checkout, except where required by law.

Please carefully review your selections, personalization, and shipping information before completing your purchase.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, has a manufacturing defect, or differs from what you ordered, please contact us through our Contact page within 30 calendar days of delivery.

Include your order number, a description of the problem, and clear photos showing it. Keep the item and packaging while we review your request. For several affected items, we may request a photo or video showing them together.

Approved claims qualify for a replacement at no additional cost or a refund. You do not need to return a damaged or defective item unless we specifically instruct you to do so.

Missing Orders

If your package appears lost or has not arrived, please contact us promptly through our Contact page. We will investigate the tracking information and work with our fulfillment partner to determine the appropriate resolution.

Refunds

Once your refund is approved, we will notify you and issue it to your original payment method. Your bank or payment provider may require additional processing time before the refund appears.

How to Contact Us

For assistance with an order, please use our Contact page and include your order number. Please contact us before sending any item back.

Your Consumer Rights

Nothing in this policy limits any rights or remedies you may have under applicable consumer protection laws.