Frequently asked questions
What is the return policy?
Because our products are made to order, we do not accept returns or exchanges for changes of mind or incorrect personalization, except where required by law. If your item arrives damaged, defective, or incorrect, contact us within 30 days of delivery with your order number and photos. Approved claims qualify for a free replacement or refund. For missing orders or other concerns, please reach out through our Contact page.
Are any purchases final sale?
Yes. All Bellorzia made-to-order and personalized jewelry purchases are final sale. We do not accept returns or exchanges for changes of mind or incorrect personalization details. However, if your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery for a replacement or refund, subject to our policy and applicable law.
When will I get my order?
Orders typically arrive within 4–7 business days, depending on your location. We process orders within 1 business day, excluding weekends and holidays. Need it sooner? Expedited shipping is available at checkout for faster delivery. Once your order ships, you'll receive a confirmation email with tracking information. Delivery times are estimates and may vary.
Where are your products manufactured?
Our products are made and fulfilled in the United States, with some produced in North Carolina and others in California. The production location depends on the specific product you order.
How much does shipping cost?
Shipping costs vary depending on your location and selected shipping method. Your exact shipping cost will be displayed at checkout before you complete your purchase. Expedited shipping options are also available for faster delivery.